Kenny G and Company Fine Jewelers in Roseville, CA Closed now

Reviews about Kenny G and Company Fine Jewelers

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  July 14, 2019, by Emily Darcey
  I will start off by saying my fiance and I got an engagement ring from Kenny G & Co from the branch in Reno and that experience was wonderful. Unfortunately, it has been a frustrating experience in Roseville. About 3 weeks ago, we ordered my fiance's wedding ring. We were worried it was cutting it too close to the wedding (this weekend), but we were assured the order should be done in 2 weeks. We gave them the date of our wedding and paid our deposit. I hadn't received a phone call from Kenny G after 2 weeks (this past monday) so I called for an update on the order. The lady let me know they were going to call the designer and call me back right away. 3 hours go by and I didn't get a call, so I call again. The lady let me know the ring would be there by Friday. The problem with this was I am leaving for our wedding on Friday. She then had me talk with Michael and he said he was going to call the designer. This time he called me back quickly and told me they could get it in by Thursday. He said if anything were to go wrong, they would give us another ring to use for the wedding. Today is Thursday and I called for another update. The lady told me she would call the designer and call me back asap. 2 hours go by and I didn't get a call. So we went into the store and talked to one of the employees. They told us they would call the designer tomorrow to check on the status of the ring even though I was told they were calling the designer today. I let them know it was supposed to be here today and they seemed surprised to hear that. The employee apologized and all they could offer was a ring we could borrow for the wedding if it isn't ready by Friday. We are already stressed out enough and this experience with Kenny G & Co in Roseville has made it much worse. We were polite and patient with the employees, but this is ridiculous. I'm happy to update this review if they do something to fix this or guarantee that my fiance's ring will be here. Otherwise, we will take our business elsewhere.